16/06/25 at 1030
If you find yourself without service please do not reset any part of your equipment as this will cause a loss of configuration settings and this will require an engineer to visit to reconfigure it. This will be chargeable and it could take several days before we can get to you. In the first instance power off all of your equipment and leave it for 60 seconds then power it all back on again.
If you have reset your equipment please email us at info@monsternethighland.com and we can arrange for an engineer to call as soon as we can arrange it. Please note that this will be charged to your account.
Unfortunately we cannot eliminate faults but when they occur but we will always do our utmost to resolve them as quickly as we possibly can.
The Monsternet team
If you have no service we ask that you do not attempt to reset any of the equipment and to contact us either using the form at the bottom of this page or by sending an email to info@monsternethighland.com
