19th at 22.46
Our engineers have now resolved the fault that was affecting a small number of our customers.
We apologise to these customers and also for the very limited updates. Unfortunately our engineers on site had limited connectivity and concentrated on the fault as much as possible and as such this made for limited updates to the fault status.
If you are still experiencing a loss of service we ask that you power off your equipment, leave it for 60 seconds and power it back on again.
If you have reset your equipment please email us at info@monsternethighland.com and we can arrange for an engineer to call in the coming few days.
Once again we apologise for the inconvenience and thank you for your patience.
Unfortunately we cannot eliminate faults when they occur but we will always do our utmost to resolve them as quickly as we possibly can.
The Monsternet team
For any power related issues you can follow SSE powertrack for any updates here
The Monsternet Team
