Engineers have replaced the faulty equipment and all services have been restored.
We are aware of a critical hardware failure on a unit in the field which is affecting a small number of customers.
Our engineering team have already started to source the replacement part and will aim to restore full connectivity as soon as possible.
We will update further on this issue, however we anticipate this outage will take at least 48hrs to get the required parts and required engineers and climbers in to place.
We apologise for any inconvenience caused as we strive to resolve this as soon as possible.
If you need to get in touch with us then please do so via our contact page.