17/07/26
We have been waiting for parts to arrive since the damage caused by the first storm we had which was over 2 weeks ago.
Without notification these parts arrived yesterday so we took advantage of this and have now replaced our main switch which was destroyed by a lightning strike along with several other pieces of equipment.
As this was an emergency repair we completed the works without notification yesterday. We are aware that this would have affected all of our customers at some point during the installation procedure but we felt this was necessary as we were running on a temporary basis.
We expect the new equipment to take a few days to stabilise and we hope that we will be back to normal early next week.
We thank everyone for their patience throughout what has ben a very difficult time for Monsternet as a company due to the unprecedented situation we found ourselves in.
If you have reset your equipment please email us at info@monsternethighland.com and we can arrange for an engineer to call as soon as we can arrange it. Please note that this will be charged to your account and it may be several days before we can get to you.
The Monsternet team
For any power related issues you can follow SSE powertrack for any updates here
If you have no service we ask that you do not attempt to reset any of the equipment and to contact us either using the form at the bottom of this page or by sending an email to info@monsternethighland.com
