Frequently Asked Questions (FAQ)

Do I need a phone line?

Will everyone within the area be able to get broadband?

What technical support will be available?

How robust are the backbone network masts?

Will I be able to continue using my existing ISP and e-mail address?

Do I need a firewall and anti-virus software?

What kind of computer do I need?

Who will install the equipment?

Can I install the equipment myself?

Will you configure my computer for me?

What happens if the broadband equipment goes wrong?

Will you offer a free trial period?

Will I be able to use the service to make phone calls (e.g VoIP)?

Will the service support online gaming?

Can I use a wireless (WiFi) router with your service?

Can I use multiple computers on the same connection?

Is there any danger from the use of radio devices in the home?

What happens if I move house?

How do I know how much data I have transferred?

How long does the service take to install.

Does the service support mobile phone boosters such as Vodafone’s Sure Signal?