Privacy Policy

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulations 2018).

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you as a Monsternet customer includes:

  • your name
  • address
  • phone number
  • e-mail address
  • credit/debit card details (if required)

As a Monsternet customer of any of our services, you will receive invoices and emails regarding your account.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions or comments about privacy, you should contact us at

Data Protection

In accordance with the Data Protection Act (2018) and UK General Data Protection Regulation (GDPR, 2018, updated to UK GDPR, 2019), Monsternet Highland Ltd will use data fairly and responsibly.  Monsternet Highland Ltd will not monitor, edit or disclose the contents of any private communications transmitted via the servers, unless required to do so by law, to protect the rights and/or property of Monsternet Highland Ltd or to protect the personal safety of any of our clients or the public.  Monsternet Highland Ltd also complies with the Information Commissioner’s Office (ICO) that under the GDPR legislation, individuals have rights of access to their data, without hindrance and the right to withdraw consent.  Further details on our processing of data and details of our Cyber Security packages are available on request.


Monsternet Highland Ltd maintains a separate list of information purely for the purpose of marketing our own products and services. You can sign up to this via the form on our website. Information held on this list includes:

  • your name
  • email address

We will give you the chance to refuse any marketing e-mail from us or from another trader in the future.

You can unsubscribe from any marketing email sent by Monsternet Highland Ltd at any time.


For quality control purposes your telephone conversations with Monsternet Highland Ltd staff may be recorded from time to time. The information you provide to us will be stored on computer. We are committed to protecting your privacy. We and any of our associated companies may use the information you provide us to provide a more personalised service and to tell you about changes in our and their service or any new services which we think you will find valuable. If you object to any of these uses at any time, then please inform us by writing to Monsternet Highland Ltd at the address set out in the “contact us” section at the Site. We may also use such information where and to the extent of any requirement to comply with any applicable law, legal process or to enforce any of these Conditions. We will not monitor, edit or disclose the contents of any private communications transmitted via the servers unless required to do so by law or in the good faith belief that such action is necessary to conform or comply with applicable law, to protect and defend the rights and/or property of Monsternet Highland Ltd or to protect the personal safety of any of our clients or the public.


Cookies are bits of electronic information that a website can transfer to your hard drive to help tailor and keep records of your visit to the Site. Cookies allow us to better customise visits to the Site to your individual preferences, helping us provide you with the best possible service on our Site. Most major websites use cookies and their use is standard on the Internet. Most Internet browsers automatically accept cookies but you can change your settings so that you are notified whenever you are sent a cookie.


Any failure or delay by either party in exercising any rights or remedy will not constitute a waiver. Any notice or other communication to be given by a party under this Agreement must be in writing and must be given by delivery at or sending by first class post or by e-mail or facsimile transmission to the last known postal, e-mail address or relevant telecommunications number of the other party. Notices shall be deemed to have been received when in the ordinary course of the means of transmission it would be received by the addressee. To prove the giving of a notice it shall be sufficient to show it was dispatched. A notice shall have been effect from the sooner of its actual or deemed receipt by the addressee. Any termination of this Agreement shall be without prejudice to any other rights or remedies which a party may be entitled to hereunder or at law and shall not effect any previous rights or liabilities of either party nor the coming into or continuance in force of any provision hereof which is expressly or by implication intended to come into continue in force upon or after such termination. If any provision of these Conditions is held by any competent authority to be unlawful, invalid or unenforceable in whole or in part then the provision shall be deemed to be severable from the remaining provisions and shall not affect their validity or enforceability. Your use of this Site and the Contract will be governed by English Law and will be deemed to have occurred and been made in England. If you have any disputes with us or any other aspect of the Site then these will be exclusively resolved in the English Courts. The Client shall not share, resell or attempt to share or resell the Services, transfer or attempt to transfer this Contract or permit any third party to use and/or access any of the for any purpose without prior consent of Monsternet Highland Ltd.